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Forums » Help » how to delete picture?

hey guys I'm having a problem deleting picture out of my gallery. I'm pushing the little red x button beside the picture but it wont delete.I'm I doing it wrong? I'm not sure if it just me or if you cant, or it might be a bug. HELP PLEASE!!
Kim Site Admin

By "it won't delete", do you mean that nothing happens when you press the X button? Including you don't see a confirmation asking if you're sure you want to delete it?
sisi234 Topic Starter

Kim wrote:
By "it won't delete", do you mean that nothing happens when you press the X button? Including you don't see a confirmation asking if you're sure you want to delete it?

yep that is right. it wont do anything at all. I can move them and add new picture, but that all. and no confirmation asking me.
Kim Site Admin

Since it can't ask you to confirm, that means it can't delete anything. That's our real problem.

The lack of a confirmation dialog is 99% of the time because at some point in the recent past, the site asked you to confirm something, and you put a check in the box "prevent this page from creating additional dialogs" that appeared beneath our question. This prevents us from asking you any further on-page questions about whether you're sure about something, and thus prevents us from deleting many things like widgets and gallery images.

Luckily, simply closing ALL browser windows usually fixes this issue. The worst case I saw only required a reboot. :)

If that doesn't help, we'll have to look at more serious causes.
sisi234 Topic Starter

Kim wrote:
Since it can't ask you to confirm, that means it can't delete anything. That's our real problem.

The lack of a confirmation dialog is 99% of the time because at some point in the recent past, the site asked you to confirm something, and you put a check in the box "prevent this page from creating additional dialogs" that appeared beneath our question. This prevents us from asking you any further on-page questions about whether you're sure about something, and thus prevents us from deleting many things like widgets and gallery images.

Luckily, simply closing ALL browser windows usually fixes this issue. The worst case I saw only required a reboot. :)

If that doesn't help, we'll have to look at more serious causes.

uhhhhhhh....now im really confused. I only have one tab open.
sisi234 Topic Starter

oh yea I have been on my phone and it didn't worked there so I moved to my computer and it wont work there either in case that helps any.
Kim Site Admin

Are you using Chrome on both?
sisi234 Topic Starter

no internet explore, but there both window 8
Kim Site Admin

In that case I'm not sure. I found this, which may or may not be related to your issue: https://support.microsoft.com/en-us/kb/3025390
sisi234 Topic Starter

uh I dot think so but then again im not sure what update im one but thank you.
Kim Site Admin

Do you use any plugins or extensions for your browser?
sisi234 Topic Starter

uh what are those? but I don't think so
sisi234 Topic Starter

okay now I cant delete wedges on there page.
Kim Site Admin

That's not a surprise at all -- the thing that is not working for you is confirmation dialogs (the little window that asks if you are sure you want to delete something). Which means that anything that requires confirmation can't be done until we figure out why your browser is disallowing them.
sisi234 Topic Starter

oh okay. is there anything else you need to know or I need to changed to try to help us think.
Kim Site Admin

Have you tried rebooting yet?
sisi234 Topic Starter

okay I got it. I was on a google app and when I got off it and tried it again off the app and on the internet it work
Kim Site Admin

Glad to hear it!
sisi234 Topic Starter

yes now im staying up all night driving my self crazy trying to fix this so I can do it on the goggle app to.

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