Forums » Help » Can't access this website....

Hello all!
I have, after many many tries, finally figured out my old account password and username. Imagine my happiness as I went to log into one of my computers (I reset everything on my phone), but then my computer stopped. I typed everything, clicked to login, and it refreshed and didn't login. So I went on two other computers and the same thing! It works fine on my phone, but won't work at all on my computers. any help is appreciated!

Are you getting any specific error messages? What browsers have you been using on these computers?

If you're getting an error message OTHER than "wrong password", and something more like a white screenthat says something similar to "ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY", then this is probably the issue and how to fix it:

We've recently moved to HTTP/2, which offers significant improvement in efficiency, speed and security over the old HTTP/1.1. Almost all browsers support it these days; however, you may be running a version that's behind the times and need to run a browser update, which would cause you to see this error.

We know that running these browser updates is an inconvenience for some, but have decided not to revert to 1.1 despite that because it would mean a less secure, slower RPR for everyone.

TL;DR version: Running a browser update or switching to a new (modern) browser solves this issue.

Is that the same for DNS address can't be found? I can access on my phone but not my computer. I only started to have this trouble three days ago. I even downloaded Firefox, I usually use chrome. Firefox worked yesterday but won't today. Chrome worked today for about a half hour and now it wont. Any ideas?

DNS issues are typically an issue related to your computer, router/modem or ISP. Maybe this guide can help you?

http://www.wikihow.com/Fix-if-You-Can%27t-Access-a-Particular-Website

Thank you for your time. It looks to be working now but I will give the website you suggested a try if it were to happen again.

No, those are two separate issues. I'll see if there's anything I can do about the DNS stuff on this side - this is very odd, nothing has changed in that department for us recently.

Hello~ I'm just going to add to this a little here, since it's basically under the same title: What if you cannot access the site on modile? Is it the same reason of updates when the site gets an error as you are logging in and tells you that "This site could not be accessed/reached :C " It works just fine when you're not logged in (at least it used to) and every other site works like normal, but it's been months now since the last time I've managed to get on RPR via my phone because it keeps giving me the 'can't access' error whenever I try to log in

Is this about the updated system as well?

Gonna go ahead and add here myself... Lately when I go to visit RPR, I get taken to my ISP's... homepage or something, I'm not sure what it is, but it basically tells me it can't find a site by this name and gives me suggestions of what others sites I might be looking for. It's been an on again off again issue for about a week now, that RPR just seems to disappear off the radar and then come right back another time as if it never left. Really have no idea what's going on. I called my ISP and they said everything's fine on their end so I have no idea. x_x

Hi guys!

Update about the separate DNS issue is here: http://www.rprepository.com/community/forumthread.php?t=40805&p=1#3587788

If you are only seeing the error when trying to log in, and at no other time, I'd suspect something other than the DNS issue.

Thanks Kim!