Forums » Help » Gift Card Problem

I've used my gift card in the past to buy more character slots. I've had trouble before but nothing like this. I've already tried four times already. Making sure that everything was correct from the numbers and the date and everything else. Still nothing would work. It keeps saying that transaction has failed. I don't understand what is wrong? Am I already at maxed character slots I can own? Please help me!

This is what it says:
Payment failed. This transaction cannot be processed.

I know I have money still on the gift card but it won't work.

You may want to get in touch with Kim directly. Please let her know what payment option you're using (Paypal or regular credit card checkout) and what steps you take before you get the error message!

Just putting it out there that there is one player on rpr who has over 200 characters, and I myself have 19 slots, so I don't believe you have maxed out the number of slots you can have, lol.

My first guess would be that the gift card doesn't have enough money on it to complete the transaction, or possibly has some bank rules regarding how it can be used online -- I would call the bank or whoever issued the gift card to see if they can give you any info about why the card isn't being charged.

You definitely aren't maxed out on character slots or anything like that.