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Forums » Smalltalk » major net/cell provider snafu.

Soo I discovered something ridiclous about my and my dad's cell/internet plan with tmobile.

So, my mobile hotspot has always been slow as a turtle. Basically, I would turn it on via my phone, and connect my laptop to it, and my download speeds never got about 60kb/s. Which is MIND NUMBING. My upload speeds only a little faster. Yet my dads download speeds on his mobile hot spot have always been around 400-600kb/s. Which is crazy compared to mine even though, we set up for us to have the exact same plan. So we thought.


I was curious about how many minutes I spent on the phone with one of my bestest friends in the last 30 days, (A LOT)
and as I was looking at the number I looked down to my mobile hot spot usage and it says..

"5.8GBs used of 0GBs."

....

UHHH. What?!

So I slide over to another page and to my plan and it says "mobile hot spot included *limit of 3G speeds max of 100kb/s"

I wait for my dad to get home, get on his phone look at his account and his says:

"10.6GBs of 10GBs."

His plan says "10GB of 4G mobile hot spot included *throttles to 3G speeds after 10GB is used."

So, um.

Yeah apparently they had my dad set up paying $10 extra on his plan for 4G hot spot, but hadn't applied the same to my account.

*Sighs.*

Thankfully we were able to add to my account through the app, (except the price changed and now the only option for adding it new is 20GB for $15, instead of 10 for $10) so now I actually have mobile hot spot faster than a turtle.

I checked it on my laptop and now I am getting download speeds of around 300KB/s to 400KB/s, which isn't crazy or anything, but compared to the 60KB/s I was getting, it's life changing.

We are still very confused as to why my dad had the extra $10/10GB thing and I didn't, but it was just easier to add to my account from the app than it was to call customer service and have them do it.

I am sure if I hadn't notice, it would have gone on for many more months, my dad is a sweet old dude who looks at the number on the bill and pays it unless it's drastically different.
Hollyfrost

SNAFU. Love that word.
Rogue-Scribe

Hollyfrost wrote:
SNAFU. Love that word.
Situation Normal, All Fvkd Up
Hollyfrost

Dunedain-Ranger wrote:
Hollyfrost wrote:
SNAFU. Love that word.
Situation Normal, All Fvkd Up
I didn't know it stood for that (or anything) XD Still, it sounds great when spoken out loud.
Snafu snafu snafu
MercyInReach Topic Starter

Lol I like how you all are only commenting on the word snafu and not anything I said. XD
damnationfromafar wrote:
Lol I like how you all are only commenting on the word snafu and not anything I said. XD

:)


...the reason is, I don't understand all the complicated apects of data so it went over head.

It sounds like you caught an error, that saved your dad money. If that's it, good for you Awesome!
MercyInReach Topic Starter

Abigail_Austin wrote:
damnationfromafar wrote:
Lol I like how you all are only commenting on the word snafu and not anything I said. XD

:)


...the reason is, I don't understand all the complicated apects of data so it went over head.

It sounds like you caught an error, that saved your dad money. If that's it, good for you Awesome!

haha, I get that. Basically, yeah my speed was so slow and now it's...not as slow, but also not as fast as it could be.
damnationfromafar wrote:

haha, I get that. Basically, yeah my speed was so slow and now it's...not as slow, but also not as fast as it could be.



Haha...see, I understood that. I guess when you throw the numbers in there my brain checks out and I'm like, "Oh look! The word snafu! Let's talk about that!" Lol ;)

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